Every feature, by category.

Let callers type an extension or phone number directly instead of waiting through the menu.

Send callers who don’t press anything to a destination of your choice after a wait you set.

Record and update your menu greetings from any phone, protected by a PIN you choose.

Play system prompts in the language that fits your callers.

Match exact numbers, partial sequences, or wildcard digit patterns to route every type of caller correctly.

When more than one rule could apply, decide which one wins, so VIPs and special cases are always handled first.

Route by the caller’s number or the number they dialed, so key accounts reach their account manager.

Callers who hesitate or mistype get another try instead of getting stuck.

Personalize the welcome message, the “try again” prompt, and the polite goodbye, in your own voice or with AI text-to-speech.

A guided wizard that suggests common holidays and applies templates automatically.

Record an away-day greeting for your holiday schedule.

Set open and close times for each day, then copy one day’s hours to the weekdays or the whole week in a click.

Route calls differently for one-off dates and special events.

Attach a schedule to exactly the numbers and extensions it should control, and add many at once.

When schedules overlap, priorities decide which one takes over.

Start from a library of common holidays instead of typing every date by hand.

Understand and troubleshoot your routing configuration in seconds instead of clicking through settings page after page.

Download the flow as an image to share, document, or review.

Watch your flow diagram update as you edit, before you even save.

Click any node or connection to open that step in the editor.

Trigger common actions from a call route without writing any code.

Automatically text the caller when they reach a route.

Notify an agent by text or email the moment a caller lands on a route.

Automatically add the caller to a tagged SMS campaign list.

Let your web server return the destination for each call, with a wait limit and a safe fallback if it’s slow.

Callers are routed back to the exact agent who last handled their call.

Choose how recently the caller must have spoken with the agent, from fifteen minutes up to a full day.

Focus reconnects on unanswered calls or agent-initiated calls so the right conversations get picked back up.

Skip the reconnect once a caller has already been offered it or has reconnected with an agent.

Play your own greeting and ask callers to confirm with a keypress before they are connected.

If there is no recent agent or the caller declines, the call flows to a destination you choose.