Every feature, by category.

Teammates can see your saved reports, and those with full data access can run them too.

Transfer a report to another user when responsibilities change.

Duplicate any report as a starting point for a new one.

Take any saved report straight into the charts or the detailed call list with one click.

Drag columns to the width you want and read a totals row that sums every metric.

See how long each phone rang before it was answered, missed, or busy.

Listen to voicemail left at any step of the call and read its transcript.

Send a colleague a direct link to a specific call, or print the full journey for records.

See exactly when each user joined or left a hunt group, with start, end, and total duration.

Track when agents were signed in and available to a queue versus signed out.

For each Do Not Disturb window, see where calls were routed while the user was unavailable.

Give each KPI its own color so it stands out on your charts.

Define KPIs by duration and ring-time ranges, like calls answered within twenty seconds.

Build KPIs around tags such as transferred, abandoned, repeated, or callback.

Target a KPI to account, phone number, or user reports where it makes sense.

Drag to reorder KPIs and duplicate an existing one to build a new metric fast.

View every number included in a group text conversation.

Open any message to see its images, video, audio, and files, with one-click download.

Every row shows whether a message was incoming or outgoing and whether it carried media.

See whether each fax sent successfully or failed, color-coded so problems stand out.

Track how many pages each inbound and outbound fax contained.

Open and read any fax as a PDF right in your browser and download it in one click.

See how long each call waited in the group, how long it was talked, and its total time.

Track which escalation level answered and exactly which agent picked up.

Instantly see which callers requested a callback instead of waiting on hold.

Choose exactly when reports go out, down to the day and time.

Set the time zone so scheduled reports arrive when you expect them.

Include a complete call history spreadsheet alongside the summary table.

Add transcriptions, summaries, and sentiment for calls that have them.

Email a report on demand or switch its schedule on and off with a toggle.

Break activity down by account, phone number, group, or individual user to answer any question fast.

Switch between bar and line views to compare totals or spot trends over time.

Roll calls up by hour, day of week, day of month, month, quarter, or a custom interval.

Aggregate each metric as a sum or an average to match the story you’re telling.

Drill straight from a chart segment into the exact calls behind the number.

Chart calls by sentiment, call purpose, customer satisfaction, or agent performance.

Filter by incoming, outgoing, or internal and by answered, missed, or voicemail.

Isolate abandoned, repeated, transferred, callback, and group calls with one tap.

Narrow to a time of day, day of week, day of month, or month of year.

Set minimum and maximum ranges for call, talk, ring, and wait time.

Focus on or leave out specific users, numbers, extensions, queues, or hunt groups.

Export call history, SMS, fax, user events, and audit logs to CSV with one click.

Download call transcriptions, summaries, and sentiment as a spreadsheet.

Capture every leg of a call’s path in a single downloadable file.

Print, save, or email a polished call summary and transcript in a click.

Collect any value a caller enters or an agent records during a flow and attach it to the call.

Numeric responses show as friendly labels like "Very satisfied" instead of raw numbers.

Narrow reports to calls matching a specific answer or a numeric range.

Each captured field becomes its own sortable column in Call History.