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AI Receptionists
Fully automated voice agents that answer calls and intelligently route or resolve them.
26 features in this category
AI Voice Receptionist
Deploy fully automated voice agents to answer inbound calls, provide company info, and intelligently route callers.
Choose its voice
Pick a natural-sounding voice that fits how you want your business to sound.
Preview before you launch
Play a sample of each voice right in the setup screen before your agent goes live.
Name it & give it a role
Name each agent and describe its job so your team always knows which agent handles which line.
Natural Conversation
Understands and responds in natural language.
Custom opening greeting
Write the exact first line your agent says so every call opens on-brand.
Speaks your company name
Drop your company name into greetings and replies so every conversation sounds personalized.
Always knows the date and time
The agent knows the current date and time, so it answers questions like "are you open right now?" correctly.
Company Knowledge Base
Answers questions about your hours, services, and FAQ.
Work description & instructions
Describe how your business works and how the agent should handle calls, and it follows your guidance on every conversation.
Reusable context variables
Insert your company name as a saved variable so the agent always uses your latest details.
Intelligent Routing
Routes callers to the right department based on their intent.
Routes by what the caller needs
The agent listens to each caller’s request and transfers to the matching department or person.
Guide every transfer
Give the agent a plain-language note on each extension so it knows exactly when to route a caller there.
Escalate to a live person
The agent hands the call to a real person the moment a caller asks or the conversation calls for it.
Message Taking
Captures caller details and delivers them by email.
Route messages by department
Send each caller’s message to the right department email, with a default inbox for anything that doesn’t fit.
Structured caller details
Every message includes the caller’s name, phone number, subject, and full details.
External API Connections
Connect the receptionist to external REST APIs to fetch data and perform actions during the call.
Connect any REST API
Wire the agent to any secure HTTPS endpoint using GET, POST, PUT, PATCH, or DELETE.
Secure credential storage
Store API keys and secrets safely so the agent can authenticate without ever exposing them.
Guided tool use
Give each tool plain-English instructions so the agent knows exactly when and how to call it.
Validated inputs
Define allowed values, required fields, and defaults so the agent always sends valid data.
Budget & Call Guardrails
Stay in full control of your AI receptionist with spending caps, call-length limits, and a guaranteed human fallback.
Monthly budget cap
Set a monthly spending limit so your AI receptionist never runs beyond the budget you choose.
Maximum call length
Cap how long any AI call can run so no conversation drags on longer than you want.
Guaranteed human fallback
Pick an extension where callers are sent automatically the moment the agent hits an error or times out.
One Agent Per Line
Point an AI receptionist at any line in your account and run a tailored agent for every department or location.
Assign to any line
Attach your AI receptionist to any phone line in your account and it starts answering right away.
An agent for every team
Build a different agent for each line, department, or location and manage them all in one place.
Turn on or off in one click
Enable or pause any agent with a single switch without losing its configuration.
Advanced system prompt editing
Power users on eligible accounts can fine-tune the agent’s full system prompt and tool descriptions.
Editable tool instructions
Fine-tune the wording the agent sees for each built-in tool (hangup, transfer, send-email).
Agent list management
Search, sort, favorite, bulk-delete, and CSV-export your AI agents.