Every conversation, analyzed automatically.
AI Call Intelligence transcribes, summarizes, and evaluates your team's calls shortly after they end. Build custom KPIs to track exactly what matters to your business, right inside your phone system.
Read the outcome. Skip the audio.
Get a clear, AI-written summary, flagged action items, and a fully diarized, searchable transcript for every call. Know what happened without scrubbing through the recording.
- Plain-language executive summaries
- Unresolved issues flagged with specific next steps
- Transcripts separated by speaker with timestamps
Write your own scoring rules.
Most platforms hand you a fixed set of metrics. We let you build your own. Write a plain-language prompt describing what to look for, and the AI applies it to every call.
- Write an evaluation prompt for the AI to judge
- Score calls on a true/false or 1–10 scale
- Ensure compliance with mandatory disclosures
- Track whether agents are pitching the current promotion
Your AI data doesn't live in a separate app.
Sentiment, custom scores, and action flags appear right in your Telebroad call logs and reporting dashboards. Track trends, filter by tags like Action required, and jump straight to the exact transcript.
- View AI scores alongside standard call metrics
- Filter your call history by sentiment or KPI result
- Get alerted the moment a call turns negative
Built in, and switched on per user.
Natively built in
It runs on the calls you already make on Telebroad. No third-party bots, no extra apps, nothing to connect.
Runs inside your account
Transcription and analysis run on the calls you already make on Telebroad. No third-party bot to connect, no separate app holding your recordings.
Switch it on per user
Enable it only for the people and teams who need it, and change your mind whenever you like.