Every inbound call, managed in real time.
Direct every call, coach agents mid-call, and manage your queues in real time from the ACD dashboard, built natively into the Telebroad platform.
Monitor, whisper, barge, and manage agent statuses.
Don't wait for the post-call review. Listen in on active calls, coach agents silently, or take over entirely. Admins can remotely log agents in or out of any queue, or use drag-and-drop to live-transfer calls.
Intelligent routing that respects callers' time.
Set queue priorities so VIPs jump the line. Play custom hold music and announce the caller's position. Build smart exit rules like max hold times, or let callers press '*' to leave a voicemail.
Never miss a critical threshold.
Keep your service levels intact even when you aren't watching the dashboard. Set custom rules for wait times or SLA drops, and receive instant notifications exactly where you want them.
Built to run the whole floor.
Everything you need to manage agents, track performance, and maintain service levels.
Wrap-Up Time & Auto-Logout
Give agents a defined wrap-up period after each call, and automatically log them out if they miss too many calls so customers aren't kept waiting.
External Queue Agents
Add cell phones or landlines as queue agents. If they don't answer, the call immediately routes back into the queue without dropping.
Call Screening & Exits
Define max hold times, let callers press '*' to exit to voicemail, or optionally screen calls before connecting to an agent.
Live Office Wallboards
Project your ACD dashboard onto a large screen in the office. Keep the whole team aligned with live stats on calls holding, wait times, and SLAs.
Call Recording
Automatic, compliant call recording is built into every seat. Access recordings from the call log for QA, compliance, and dispute resolution.
Agent Status & Auto-Login
Agents automatically log in on schedule, or can easily update their status right from the Teleconsole app, pausing their routing.
Ready to take control of your queues?
See the live dashboard in action. Talk to our team to map out your perfect call routing flow.