Business Communications FAQ

What's a PBX?

A PBX (Private Branch eXchange) is a method of unifying your enterprise's communication through a telephone system.

What's a TDM?

A TDM (Time Division Multiplexing) System is a traditional phone system that operates over landlines, through the use of digital signals. This phone system is situated within the enterprise and allows multiple users to share a certain number of external lines, thereby decreasing the cost of a extra lines.

The disadvantage of a TDM is that as your company grows, you will need to buy additional lines and pay costly hardware and networking fees in order to update your communication system. In addition, it has limited capabilities, as you are literally tied down to your desk. Each extension is wired to a specific location, and any necessary changes require extensive rewiring. Relocation to a new building would require purchasing an entirely new system or rebuild and rewire the whole Infrastructure.

What's a Traditional IP PHONE SYSTEM?

An IP Phone System utilizes landlines, either regular or T1, etc., but communication is conducted over an internal network. An IP phone system provides a company with more capability than that of a TDM, as it allows for the system to be integrated with software in the computer, which may provide various reports that facilitate better management and administration. The IP phone system also increases the possibility of having multiple locations interconnected, but separate phone systems, with separate phone numbers, are still required. While an IP phone system does provide additional features and capabilities, the physical limitations of a TDM are still present.

How has Internet Telephony evolved?

Internet Telephony Service was implemented in the late 1990s, providing users with another option of communication. The Internet was found to be excellent for the transferring of data, however, it presented some problems when combined with voice transfer. When used together on the same line, the data and the voice competed for bandwidth. Priority was given to voice conversations, which meant that whenever an employee was conducting a conversation on the phone, the transfer of data was interrupted.

The solution was to have a dedicated line for voice. Big businesses needed to have a dedicated line for every single employee in order to ensure reliable communication, an obviously expensive and impractical solution.

In addition, another problem still remained. When transferring data, a lapse of time during the transfer amounting to a second or two goes undetected, however when conducting a conversation, any lapse in time is noticed instantly. The proliferation of latency in conversation, vocal distortion, echoes and dropped calls caused many people to shy away from Internet Telephony.

How is PBXcellent different?

With the invention of the PBXcellent System, Telebroad brought communication into an entirely new class. The PBXcellent system combines two technologies: Internet Telephony Service and a PBX system. This blend resulted in a sophisticated, flexible phone system which can be used over the Internet, with advanced technology that ensures a secure and reliable connection and no latency.

The system is software based; customers are not actually buying any hardware and therefore don't have any of the limitations that accompany networks and complicated configurations, and are purchasing a system at a fraction of the price of a traditional PBX system. PBXcellent allows you to unify your entire enterprise with one communication system, even when all staff members are not located under one roof. Whether home based, office based, or on the road, PBXcellent's many features allows you to maintain your connection all the time. The PBXcellent system only requirements are a high-speed Internet connection and the use of an IP phone.

The system is exceedingly flexible, and as your company grows, this software based system easily expands along with your company. The system maintains a high level of security and utilizes special technology through network redundancy to ensure that there is no latency or downed lines. PBXcellent also provides many additional features such as various reports and call management features that improve the administration of each company. With the ability to customize the system to suit each organization's needs, PBXcellent is truly today's most flexible system of communication.